MICEP HELP and FAQs
For any questions pertaining to this application, please contact: Rich Stowell (firstname.lastname@example.org).
Frequently Asked Questions
- Question: I don't know or have forgotten my password. How do I reset it?
- Answer: You can request a password reset by visiting this page.
- Question: My payment task status is "Pending". What does that mean?
- Answer: When completing a payment, the task will be marked "Pending" until the payment provider has verified the transaction.
- Question: My recommendation status is "Pending". What does that mean?
- Answer: When requesting an external recommendation, the task will show as "Pending" before the recommender has submitted their recommendation. The task will be marked "Completed" when the recommender has submitted their recommendation.
- Question: The dates/times associated with my submitted material seem to be a few hours off. Why is this?
- Answer: This happens when we are unaware of your local timezone. Please set your timezone in your account settings page.
Question: How does the electronic application compare to the old paper one?
Answer: For all intents and purposes, they are the same. In fact, many of the electronic forms mirror the old paper ones.
Question: Sometimes it seems to take a while for a page to load or an action to happen, what should I do?
Answer: Occasionally the FluidReview server runs slowly. If you encounter a situation where you have been waiting for something to happen for more than thirty seconds or so, refreshing the screen often resolves the issue.
Question: How do I edit the file name of my application?
Answer: You can edit the name of your application on your submission home page using the "T Edit Information" button located on the right side. Please follow the file naming convention Last, First Designation Month Year. For example, Smith, Jane MGI Jan 2014.
Question: I don't see any Activity Completion Forms (ACFs) on my submission home page, where are they?
Answer: ACFs are triggered as a result of entries made on the Portfolio of Professional Development form. For example, upon filling in the first line in the Educator Category and then saving your Portfolio form, the first two ACFs for the Educator will appear on your home page (two is the minimum number of ACFs required per Category). Other Educator ACFs will be revealed as needed. The process is the same for the other Categories. Note that information you provide on the Portfolio form will automatically transfer onto the corresponding ACFs.
Question: How and where do I provide supporting documentation for an Activity?
Answer: Near the bottom of each ACF, you are presented with two options regarding supporting documentation: Verification Affidavit (a.k.a., Get Verification) and Copies of Supporting Documentation (a.k.a., Upload Supporting Documentation). For each Activity, you can only select one or the other, and once you choose an option, additional form fields will be revealed.
Regarding the Verification Affidavit option, if you need to get a verification that covers an entire Activity, selecting this option should allow you to contact your verifier directly through the MICEP website, and his/her reply will automatically go directly into your application package. Please note, however, that if your verifier has a government email address (e.g., "email@example.com"), there is a chance the email from MICEP will not get through government spam filters. If you do not see a response to a Get Verification request on your submission home page after at least two attempts (there is a resend option), consider emailing your verifier directly and asking him/her to verify by replying to you. Save that response on your desktop and upload it using the "Copies of Supporting Documentation" option.
If you are looking for verification only for part of an Activity—for example, the Activity is "Conducted seven safety seminars" and you need one seminar verified (the rest already have supporting documentation)—contact the verifier directly by email and have him/her reply to you. Combine that verification email with the other supporting documentation you have for the Activity and select the "Copies of Supporting Documentation" option. Note that supporting documentation for an Activity must be provided in one file—you can only upload one supporting file per Activity. Be sure to follow the file naming convention provided on the ACF before uploading the file.
Question: I have multiple files of supporting documentation for an Activity. How do I upload these to the Activity Completion Form?
Answer: You can only upload one file for each Task that requires a file to be uploaded. For example, one file of a photo of yourself, one file containing copies of all your certificates and photo ID, one file of your bulleted resume, one file of supporting documentation for each Activity Completion Form (ACF) where you have chosen to provide supporting documentation rather than to receive a verification for that particular Activity.
Should you have multiple files of supporting documentation for a given Activity, you must combine those separate files into a single file that can be uploaded to the corresponding ACF. If you do not have the capability to combine files on your computer, consider using a free online service such as PDF Burger to combine files.
Question: How do I provide supporting documentation from my FAA WINGS account?
Answer: Log into your WINGS account and go to your Activities page. On the right side of "My Activity History" you will see two Export options: PDF and Excel. Download your WINGS Activities as a PDF onto your desktop, then upload it to your MICEP application via the corresponding ACF. Be sure to follow the file naming convention provided on the ACF before uploading the file.
Answer: ACFs are triggered as a result of entries made on lines on the Portfolio of Professional Developoment form, while Get Verifications are triggered as a result of selections made on ACFs. Errant ACFs and Get Verifications must be deleted at the admin level. Please email Rich@MasterInstructors.org
Question: My Reviewer has asked for additional supporting documentation, how do I upload that?
Answer: Once you submit an application, it is locked and the various forms can no longer be edited. During the Review Stage, requested information is uploaded using the "Add Document" button located on the right side of your submission home page. Please be sure to name the file as directed by your Reviewer. Absent direction from the Reviewer, follow the recommended file naming convention to make it easier for the Reviewer to locate.
Technical problem? Please fill out a support request form for assistance.